Pocono Mountain Harley-Davidson®
110 Hill Motor Lodge Road, Tannersville, Pennsylvania 18372
Return Policy

Return Policy

Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 14 calendar days of delivery of your item. We will issue a full refund to your original payment method.


Return & Refund Policy 


  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Once your return is received and inspected by Pocono Mountain Harley-Davidson® (usually within 24 hours of receipt),  your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your      credit is applied for it to be posted to your account.
  • For wire transfer payments, all refunds will be issued to store credit.
  • You are responsible for all shipping costs associated with getting your order back to our Tannersville warehouse.
  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact our team member ( shop@poconohd.com ) if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
  • See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to Pocono Mountain Harley-Davidson® in Tannersville.


Return Shipping Options


  • For      customers in the contiguous 48 U.S. States, Pocono Mountain      Harley-Davidson® provides the      option of printing out a pre-paid UPS shipping label for a fee of $7.99.      This fee will be deducted from your total refund amount.
  • For      customers in any location, you have the option of using the carrier of      your choice to return your order to us. We recommend shipping with a      method which includes tracking and insurance for your return shipment.
  • All      shipments must be made prepaid; packages shipped COD will be rejected. Any      Refused, Undelivered, or Abandoned package will be subject to a $10 Service      Fee.


Exchanges


  • Need to      make an exchange? After you process your return, simply place a new order      for the exchange merchandise. That means you'll claim the inventory and      get your new gear fast!
  • You are      still responsible for return shipping costs on your original order back to      us.


Order Cancellation / Modifications


  • If you      change your mind, act quickly! We turn around and process orders extremely      quickly.
  • Orders      can be modified or cancelled only while their status is labeled      "Order Received." Once an order has a status of "Order      Processed," it cannot be cancelled or modified, as the order has been      processed by our warehouse and is in the queue to be shipped out.


Used or Damaged Merchandise


  • Any      merchandise which has been "taken out for a ride" is considered      used and cannot be returned. We encourage you to walk on your carpet in      your boots and to try your merchandise on indoors before heading      out on the bike.
  • Any      merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet      hair, scuffing, mounting, etc) or otherwise is in a condition other than      it was received cannot be returned.
  • Craigslist,      eBay and online forums are excellent resources if you have a used item you      do not want that can no longer be returned to Pocono Mountain      Harley-Davidson® .


Apparel 


  • Apparel      items must be packed in their original garment bag (or equivalent plastic      bag protection) and include all original tags. The plastic bag protects      the item from the cardboard. Items packaged without this protection most      likely will arrive scuffed and will be returned to the customer.
  • Un-used      items that are returned with missing or damaged packaging, tags,      components, or hangers may be returned to the customer or subject to an      additional processing fee of up to 25% of the merchandise cost based on      the availability of those missing or damaged components.


Electronics, Hard Parts, Tools, Tires

  • Any      electronic which has been removed from packaging or manufacturer seal      broken is non-returnable.
  • Any      part which has been installed or shows signs of attempting to be installed      on a vehicle is non-returnable.
  • Any      Tool or Chemical that has been opened or seal broken is non-returnable.
  • Open      box items for which the packaging has been destroyed are not returnable.


Defects


  • Each      manufacturer has its own warranty policy. Pocono Mountain Harley-Davidson®      will assist customers with their      warranty; however Pocono Mountain Harley-Davidson® does not provide any direct warranty on      any item sold.


Warranty Returns


  • Most manufacturers      offer an additional warranty period which covers against merchandise      defects. To determine warranty requirements for a specific item, please      contact the manufacturer or contact us for assistance.
  • Please      note warranty processing may take 4-8 weeks and will be subject to the      individual manufacturer's policies and discretion. Manufacturer warranties      do not cover defects determined to be caused by normal wear or due to      customer negligence.


Damaged Items

  • Please      let us know ASAP if any items on your order arrive damaged. Please keep      all original shipping containers and take pictures if possible. Damaged      item claims are handled through the shipping carrier (UPS, FedEx, USPS).  We will assist our customers in these claims. We only ask that customers      be patient as sometimes this process can take longer than any of us would like!


Returns Process

You can request a return authorization number (RA#) by sending us e-mail at returns@poconohd.com or you may also initiate a return by calling one of our team members at (570) 369-4395

In next step: Please print your Return Authorization form and include it with each shipment back to Pocono Mountain Harley-Davidson® . You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:


Pocono Mountain Harley-Davidson®
Attn: Returns (RA# XXXX)
110 Hill Motor Lodge Road
Tannersville, Pennsylvania 18372


Please retain your return tracking information. Pocono Mountain Harley-Davidson® is not responsible for packages lost during return shipment. You will receive a confirmation email from Pocono Mountain Harley-Davidson® when your return is processed which will include the full details of refund credited.


Questions / Concerns

  • If anything is unclear or if your have a special circumstance, give us a shout!
  • We can be reached by phone at (570) 369-4395 or returns@poconohd.com