Pocono Mountain Harley-Davidson®
110 Hill Motor Lodge Road, Tannersville, Pennsylvania 18372
Terms and conditions

Terms and conditions

Your Privacy Is Important To Us


Pocono Mountain Harley-Davidson® is committed to your privacy and the protection of your Personal Data. Personal Data is defined herein as any information that can be used to identify a particular individual under applicable data protection laws, including the General Data Protection Regulation (“GDPR”) (EU) (2016/679), California Consumer Privacy Act of 2018 etc. (collectively, “Data Protection Laws). This Privacy Statement describes our privacy practices as required by Data Protection Laws. This Privacy Statement applies where Pocono Mountain Harley-Davidson® is acting as a data Controller with respect to the Personal Data of our customers, partners, resellers, suppliers and website users; in other words, where we determine the purposes and means of the processing of Personal Data.

This privacy statement explains how we protect your personal information and data based on your use of our website, mobile apps, blogs, etc., as well as third party websites, mobile apps, and social media sites (“Sites”).

This Privacy Statement outlines how we collect, share, transfer, retain and protect your Personal Data and the rights you can exercise regarding your information. If you provide us with your Personal Data, or we obtain information about you from other sources, we treat your information according to this Privacy Statement.


What Information Do We Collect About You?

The following describes the general categories of personal data that we may process, the purposes for which we may process the data, and the legal bases of the processing.

  • The following describes the general categories of Personal Data that we may process, the purposes for which we may process Personal Data, and the legal bases of the processing. In the case of Personal Data we did not obtain directly from you, we describe the source and specific categories of that data collected.
  • We may collect and process information related to your transactions with us. These transactions include purchases of goods and services that you enter into with us and/or through our website or websites linked to our Site, via phone or email interactions with our employees, or retail locations (“Transaction Data”).       The Transaction Data may include your contact details (such as company, name, or phone number), and the transaction details.  The Transaction Data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests in the proper administration of our website and business.  
  • We may collect and process data related to your account (“Account Data”).  The Account Data may include your name, title, postal and email address as well as payment information. The source of the Account Data may be you or your employer when you are acting in a business capacity for your employer. The Account Data may be processed for the purposes of operating our website, providing our services, ensuring the security of our Sites and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and Pocono Mountain Harley-Davidson® and/or taking steps, at your request, to      enter into such a contract.  
  • We may collect and process information      contained in any inquiry you submit to us regarding goods and services      (“Inquiry Data”).  The legal basis for this processing is our      legitimate interests, namely the performance of a contract between you and      Pocono Mountain Harley-Davidson® and/or taking steps, at your request, to      enter into such a contract.  
  • We may collect and process data about your      use of our Sites and services and in our stores (“Usage Data”). The Usage      Data may include your IP address, geographical location, browser type and      version, operating system, referral source, length of visit, page views      and website navigation paths, as well as information about the timing,      frequency and pattern of your service use. The source of the Usage Data      may be cookies, analytics tracking systems or other technologies.       This Usage Data may be processed for the purposes of analyzing your      use of our Sites and services. The legal basis for this processing is      consent.  
  • We may collect process data about you to      ensure security of your Personal Data and our IT systems.  The legal      basis for this processing is our legitimate interests, namely the safe and      secure:  (1) administration of our Sites, (2) use and storage of      business information and, (3) communications with users and customers.       
  • We may collect and process information that      you provide to us for the purpose of providing you with additional      information on our goods and services, subscribing to our email      notifications, and/or newsletters to keep you up-to-date on Pocono      Mountain Harley-Davidson® products,      events and news (“Notification Data”). The legal basis for this processing      is your explicit consent, or your implicit consent if you are a customer.      
    We may collect and process information contained in or relating to any      communication that you send to us (“Correspondence Data”). The      Correspondence Data may include the communication content and metadata      associated with the communication.  Our Sites will generate the      metadata associated with communications made using the specific Site      contact forms. The Correspondence Data may be processed for the purposes      of communicating with you and record-keeping. The legal basis for this processing      is our legitimate interests, namely the proper administration of our Sites      and business and communications with users and customers.
  • We may collect and process your Personal      Data where necessary for the establishment, exercise, or defense of legal      claims, whether in court proceedings or in an administrative or      out-of-court procedure, an investigation, or other legal matter. The legal      basis for this processing is our legitimate interests, namely the      protection and assertion of our legal rights, your legal rights and the      legal rights of others.
  • We may collect and process your Personal      Data where necessary for the purposes of obtaining or maintaining      insurance coverage, managing risks, or obtaining professional advice. The      legal basis for this processing is our legitimate interests, namely the      proper protection of our business against risks.
  • We may collect and process the personal      information included in your personal profile on our Sites or in our      stores (“Profile Data”). This Profile Data may include your name, address,      telephone number, email address, motorcycle riding style, vehicles owned      or of interest, gender, and date of birth, interests and hobbies including      social network profiles. The Profile Data may be processed for the      purposes of enabling and monitoring your use of our Sites and services.      The legal basis for this processing is consent. We may collect and process      information, including contact details in our stores or at events (name,      postal address, email address, phone number)  that you provide to us      for the purpose of providing you with additional information on our goods      and services, subscribing to our email notifications, newsletters,      catalogs, mailings to keep you up-to-date on products, events and news      (“Notification Data”). The legal basis for this processing is your      explicit consent or your implicit consent if you are a customer.

Where the processing of your Personal Data is based on your consent only, you have the right to withdraw this consent at any time.


Sources of Information We Collect About You

Pocono Mountain Harley-Davidson® receives information about you or your devices from the following sources:

  • When you, or someone on your behalf, provides      information to us to:

    • Establish or maintain an account;
    • Make a purchase or receive a service;
    • Apply for employment at Pocono Mountain       Harley-Davidson® ;
    • Post comments to online communities;
    • Participate in a survey, marketing       promotion, sweepstakes or contest; or
    • Connect with us via social media.
    • Receive email or postal mail, about       updates to product, services or promotions
  • Through business partners, resellers and      suppliers;
  • Our Sites, apps and email;
  • Through the use of automated means such as      Cookies and similar technologies, and;
  • From other third parties, including,      advertisers, data partners, marketing partners and publicly available      sources such as social networks.

Pocono Mountain Harley-Davidson® , our service providers, and other third parties may collect the following information about you through automated means (such as Cookies):

  • IP      address;
  • Browser type and language, access time, and      referring website address;  
  • The pages you view within our Sites and      other actions you take while visiting us;
  • We may collect information related to      whether you've opened an e-mail or clicked on a link contained in an      e-mail;
  • If you are referred to our Sites from      another source (an advertising site, a blog, a social media site, etc.),      we may collect data about you.  Also, we may provide a referring      source with appropriate data (such as the amount of a purchase) to compute      referral fees or other similar purposes;
  • We may conduct surveys and promotions that      collect your information. Our surveys and promotions are voluntary and any      information you provide may be collected, used, shared, disclosed, stored,      transferred, and processed in accordance with this policy. Your      participation in our surveys and promotions, and your submission of      information, serves as your consent to these practices;
  • Some features of our Sites permit user      generated content which may be made public or engage in other sharing. If      you post content or otherwise participate in discussion forums or other      social areas of our Sites, your participation (including the content you      post, your name, and a link to your profile) may be shared across our      Sites and in other public or private areas of the internet. For example,      you may choose to submit a product review or participate in our Q&A      section on product pages. If you choose to do so, we will ask for your      email address and geographic location. If you submit a review, your      geographic location will be visible to other users (your email address      will be kept private). Also, any personally identifiable information that      you submit as part of the review can be read or used by other visitors to      the Sites. We are not responsible for any Personal Data that you choose to      submit as part of your review. We believe you can post a helpful review or      comment without disclosing any personal information.

Collecting information through automated means allows us to collect statistics about the usage and effectiveness of our Sites, personalize your experience on our Sites, and tailor our interactions with you. For details regarding the technologies we employ, see the section below regarding cookies, web beacons and similar technologies.


How We Use Your Information

We may use your information in various ways to serve you better as a customer and provide an improved online experience. The table provided below outlines how and why we use your Personal Data:


INFO CATEGORY

HOW WE USE IT

WHY WE USE IT

Name and Contact
(examples include, email, phone number, mailing address)

Deliver your purchase

To fulfill our contract as retailers   and send you moto stuff


Send you order updates through email   and text

To fulfill our contract as retailers   and send you order updates


Send you info on products and articles

To keep you up to date. This is only   with your permission.


Fraud prevention and detection

To prevent and detect fraud against   you and/or Pocono Mt. H-D.


Show you ads while you're browsing the   web

So you can see our latest products and   deals. This is only with your permission.


Find out what you and other customers   like

To ensure we're giving you what you   want and to stay ahead of competition. This is only with your   permission.

Birthday

Fraud prevention and detection

To prevent and detect fraud against   you and/or Pocono Mt. H-D.

Riding Style

Show and send you updates on the   appropriate products

So you can see what you want to see   faster. This is only with your permission.

Gender

Show and send you updates on the   appropriate products

So you can see what you want to see   faster. This is only with your permission.

Physical Traits

In the private version of your Account   for Customer Service

So Customer Service can help find you   the right gear

Payment

Take payment and provide refunds

To fulfill our contract as retailers


Fraud prevention and detection

To prevent and detect fraud against   you and/or Pocono Mt. H-D.

Order History and Saved Items

To sell you things

To fulfill our job as retailers /   allow you to buy moto stuff


Provide customer service, support, and   handle returns

To fulfill our job as retailers


Find out what you and other customers   like

To drive analytics and to ensure we're   giving you what you want and to stay ahead of competition

Contact History
(examples include warranty requests, product inquiries, site questions,   payment issues, etc.)

Provide customer service and support

To fulfill our job as retailers / help   you with all your moto needs


Train our staff

So we can provide the best customer   service possible. This is only with your permission.

Device and Usage
(examples include device ID and type, cookies, pixel tags, browsing history)

To improve our website and set default   options

To give you the best shopping   experience. This is only with your permission.


Protect our website

To prevent and detect fraud against   you and/or Pocono Mt. H-D.


To present interest-based ads to you

To promote our products

Info from Linked Accounts

So you can log into our website easily

To make it easier for you to use the   website and purchase moto stuff


To provide product recommendations

So you can the our latest products and   deals specific to your liking. This is only with your   permission.

Responses to Surveys, Competitions,   and Promotions

Run surveys, competitions, or   promotions

To fulfill our contract as retailers,   develop inferences about our customer base and provide you opportunities to   win awesome stuff. This is only with your permission.




Pocono Mountain Harley-Davidson® may use your personal information in the following ways:

  • Account Maintenance – We may use your      information to identify you, ship products to you, contact you and provide      billing services.
  • E-mail – If you choose to be contacted by      email, we may use your email information to communicate questions, respond      to inquiries, and distribute information about Pocono Mountain      Harley-Davidson® and our products      and services that may be of interest to you. You may choose not to receive      marketing materials from us at any time by following the unsubscribe      instructions included in the Email Marketing Preferences section below.
  • Transactions – If you request something      from Pocono Mountain Harley-Davidson® , such as a product, service,      callback, or marketing materials, we may use the information you provide      to fulfill your request.  To help us complete your transaction, we      may share information with others such as business partners, financial      institutions, credit reference agencies, shipping companies, suppliers,      resellers, or customs authorities.
  • Customer Feedback and Support – We may use      your information to provide a mechanism for your feedback or to contact      you regarding support for our products and services, including product      updates or fixes.  
    Personalizing your Experience on our Sites and Marketing Communications–      We may use information we collect about you to provide a personalized      experience on our Sites, emails and mailings such as providing you with      content which you may be interested in, and to make our Sites easier for      you to navigate.  
  • Aggregate/De-Identified Information - We      may aggregate and/or de-identify your information so that such information      can no longer be linked to you or your devices (Aggregate/De-Identified      Information). We may use Aggregated/De-Identified Information for any      purpose, including without limitation, research and marketing purposes.       We may also share aggregated data with any third parties, including      advertisers, promotional partners, sponsors, event promoters, and/or      others.
  • Combined Information - You consent that,      for the purposes discussed in this Policy, we may combine the information      that we collect with information that we receive from other sources, both      online and offline, and use such combined information in accordance with      this Policy.

How We Share Your Information

We do not, and will not, sell any of your personal information and/or data to any third party providers. 

This personal information includes data such as your name, postal address, email address or credit card information. We believe this is crucial in maintaining trust and providing the best possible experience.

We do however share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that perform services to process      and deliver your purchases, such as payment service providers, warehouses,      order packers, and delivery companies.
  • Companies that perform services relating to      IT and associated infrastructure in order to perform daily operations      including communication and security
  • Professional service providers, such as      marketing agencies, advertising partners and website hosts who support the      daily operations of our business.
  • Companies in as affiliates, resellers,      suppliers, and service providers as reasonably necessary for the purposes,      and on the legal bases, set out in this policy
  • Companies approved by you, such as social      media sites (if you choose to link your accounts to us) and Marketplace      sellers where you place an order and use their payment service.
  • We may share non-personally identifiable      information with business partners for co-marketing purposes
  • We reserve the right to share your personal      information in the event we sell or transfer all or a portion of our      business or assets. Should such a sale or transfer occur, we will require      that the transferee use personal information you have provided in a manner      consistent with our privacy policy and the applicable legal framework      whenever possible
  • This includes exchanging information with      other companies and organizations for fraud protection, spam/malware      prevention, or in order to protect your vital interests or the vital      interests of another natural person.
  • We may share your personal data; (a) where      such disclosure is necessary for compliance with a legal obligation to      which we are subject, (b) enforce our Terms of Service, this Policy, or other      contracts with you, including investigation of potential violations      thereof; (c) respond to claims that any content violates the rights of      third parties; (d) respond to your requests for customer service; and/or      (e) protect the rights, property or personal safety of Pocono Mountain      Harley-Davidson® , our agents and affiliates, its users and/or the public.      This includes exchanging information with other companies and      organizations for fraud protection, spam/malware prevention, or in order      to protect your vital interests or the vital interests of another natural      person.
  • We may share your Personal Data (name, postal      address, email address, phone number and characteristics that are inferred      such as ride type or brand preference) with the following categories of      companies for co-marketing purposes, to improve the recommendations on      product and services that we offer to you, or to provide you access to      other motorcycle related products and services:

    • Sellers, renters and maintenance providers of new or used motorcycles
    • Sellers, renters and maintenance providers of new or used motorcycle transportation vehicles and services
    • Motorcycle and riding education providers such  as riding schools
    • Motorcycle events and motorsports events providers
    • Motorcycle related financial services providers

We may disclose your personal data to our insurers and professional advisers as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or other legal proceedings. 

If you would prefer not to have your name and address shared for any purpose other than facilitating a transaction with us, please send an email to info@poconohd.com with “unsubscribe my personal data” in the subject line.

If you prefer to opt out of sharing with any third party period, you acknowledge that you may not be able to interact with areas of our site and depending upon the extent of your request we may no longer be able to fulfill orders for you.  To do so please send an email to  with “unsubscribe all” in the subject line.